North County E.D. Diversion - Outreach Counselor

The North County Emergency Dept. Diversion program provides short-term (30-60 day) community support to individuals in the process/recently discharged from either Heywood Hospital or Leominster Hospital. The goal of the program is to help decrease boarding times and/or recurring visits to the Emergency Department. This program offers support to individuals across the lifespan – ranging from children and adolescents to elderly. The E.D. Diversion program provides clinical, case management, and peer support services to individuals experiencing an increase in mental health symptoms. Team members assist individuals in connecting with community resources, service providers, and provides crisis support/intervention. This program is funded by a grant through the Department of Mental Health.

The Outreach Counselor provides service coordination for individuals served, including employment and education, emergency service providers, medical and behavioral health referrals, outpatient clinics and others. They also assist individuals in applying for, and accessing eligible benefits entitlements. 

Other Key Responsibilities: 

• Deliver interventions identified on the Treatment Plan with supervision from the Director of Respite Services.
• Implement activities that create opportunities for the development of valued roles and personal relationships in the community.
• Assist in obtaining reliable transportation, and/or provide transportation as needed.
• Intervene during a crisis, following established program and Agency procedures.

• High School Diploma, GED, or equivalent.
• Experience working with children and/or adults with chronic and persistent mental illness, preferred.
• Valid Driver’s License, reliable and insured vehicle, and acceptable driving record, required. 
• Reliability, willingness to learn, and being open to new opportunities.

At Open Sky Community Services, we open our doors, hearts, and minds to the belief that every individual, regardless of perceived limitations, deserves the chance to live a productive and fulfilling life.

Open Sky is on an anti-racist journey, committed to learning, living, and breathing inclusion, opportunity, diversity, racial equity and justice for ALL.

At Open Sky, you’ll join over 1,100 compassionate and highly trained professionals who put innovative, evidence-based practices to work in ways that positively impact our communities across Central Massachusetts and beyond.

As a trauma-informed organization, Open Sky strives for transparency and sensitivity to the experiences of those we interact with. Self-care is encouraged, and we are committed to providing a positive work culture that is focused on continuous learning and the value of diverse perspectives.

Open Sky is proud to be an industry leader in pay and benefits. Open the Door to Possibility, and begin your career with Open Sky today!

Benefits of Working for Open Sky Include:

• Excellent Supervision (Individual and Group), Professional Development, and Training Opportunities
• Generous paid time off plan – you start with 29 days (almost 6 weeks!) in your first year, including 12 paid holidays. Increases to 32 days in your 2nd year, and the current maximum is 43 days (OVER 8 WEEKS!)
• We pay for your higher education!  Ask about our Tuition Reimbursement Program, and reimbursement for a variety of Human Services certifications
• Medical, Dental and Vision Insurance with Prescription Plan
• 403b Retirement Plan with Employer Match
• Life Insurance (100% Employer-Paid)
• Eligible employer for the Public Student Loan Forgiveness Program
• And more!

Open Sky celebrates diversity and is proud to be an Equal Opportunity Employer. In compliance with federal and state employment opportunity laws, qualified applicants are considered for all positions without regard to race, gender, national origin, religion, age, sexual orientation, disability, veteran or disabled Veteran status.