Director of Operational Support - Developmental and Intellectual Disability Services

Open Sky supports adults with developmental and intellectual disabilities who are referred by the Department of Developmental Services. Our mission is to provide services that are safe, nurturing, and address the individual’s personal needs and preferences. Every individual is encouraged to play an active role in community life, whether it be by volunteering, taking classes, participating in group outings, or joining a health club. Our dedicated staff ensures that individuals have the necessary supports and skills to build a successful and satisfying life in the community and enable the individuals we serve to lead meaningful and active lives. Additional supports include Autism Individual Supports, Adult Family Care, Day and Employment Services as well as our Family Support Center.

The Director of Operational Support is responsible for the updating and maintaining of the divisions procedures, trainings and the monitoring of programs. They support programs through the internal audit process and ensure all findings are resolved to bring the program, and any systems into compliance. In addition, they participate in the Quality and Compliance Committee and oversee collaboration with Quality Department to maintain compliance with CARF, DDS and Mass Health licensing standards.

Other Key Responsibilities: 

• Facilitate and manage DD the Human Rights Committee ensuring compliance with funders regulations. Ensure HR training and implementation of Human Rights and Self Advocacy across all services.
• Produce timely reports and use critical information to modify and further improve service delivery.
• Oversee the management of investigations and follow up actions in the DPPC system.
• Oversee implementation and monitoring of DD HCSIS including incident management and ISP timelines.

Open Sky is committed to anti-racist hiring practices to foster and provide opportunity to diverse leadership and professional advancement of those who offer a diverse set of experiences and perspectives to achieve the Open Sky mission. This position adheres to our Equitable Hiring and Interviewing Practices, which provides intentionally equitable recruitment hiring procedures to diversify our most senior levels of management.

• Bachelor’s Degree in social services or related field, required. Significant relevant training and experience may be considered in lieu of a degree.
• Minimum of 5 years supervisory or management experience in ID/DD Services, required.
• Valid driver’s license and acceptable driving history, required.

At Open Sky Community Services, we open our doors, hearts, and minds to the belief that every individual, regardless of perceived limitations, deserves the chance to live a productive and fulfilling life.

Open Sky is on an anti-racist journey, committed to learning, living, and breathing inclusion, opportunity, diversity, racial equity, and justice for ALL.

At Open Sky, you’ll join over 1,300 compassionate and highly trained professionals who put innovative, evidence-based practices to work in ways that positively impact our communities across Central Massachusetts and beyond.

As a trauma-informed organization, Open Sky strives for transparency and sensitivity to the experiences of those we interact with. Self-care is encouraged, and we are committed to providing a positive work culture that is focused on continuous learning and the value of diverse perspectives.

Open Sky is proud to be an industry leader in pay and benefits. Open the Door to Possibility and begin your career with Open Sky today!

 Benefits of Working for Open Sky Include:

• Excellent Supervision (Individual and Group), Professional Development, and Training Opportunities
• Generous paid time off plan – you start with 29 days (almost 6 weeks!) in your first year, including 12 paid holidays. Increases to 32 days in your 2nd year, and the current maximum is 43 days (OVER 8 WEEKS!)
• We pay for your higher education!  Ask about our Tuition Reimbursement Program, and reimbursement for a variety of Human Services certifications.
• Medical, Dental and Vision Insurance with Prescription Plan
• 403b Retirement Plan with Employer Match
• Life Insurance (100% Employer-Paid)
• Eligible employer for the Public Student Loan Forgiveness Program
• And more!

 Open Sky celebrates diversity and is proud to be an Equal Opportunity Employer. In compliance with federal and state employment opportunity laws, qualified applicants are considered for all positions without regard to race, gender, national origin, religion, age, sexual orientation, disability, veteran, or disabled Veteran status.