Targeted Case Navigator - Rapid Response Team

Open Sky’s Rapid Response Hub provides urgent and timely access to emotional, mental health and behavioral health services, all starting in one place.  Individuals are coupled with a member of our team, who use the “whole person” approach to address a variety of needs including behavioral health, substance use, navigation of the medical system, housing/food insecurities and benefit enrollment. The Rapid Response HUB focuses on providing care to individuals in traditionally underserved Latinx, LGBTQIA+ communities, Veterans, Justice-Involved and people experiencing housing insecurities. Anyone seeking services can make an appointment and no referral is required.

Targeted Case Navigators are caring, organized, creative, and persistent.  They engage with the individual in need and support them with gaining access to treatment services and community resources.  They develop and assist in implementing support plans in collaboration with medical and behavioral health providers and other applicable community resources. They play a critical role in facilitating a fast turnaround for the most dire of situations.

This is a regular full-time, benefits-eligible position.

• Engage with individuals as they enter the treatment system and support them in gaining access to treatment services and community resources.
• Complete assessments. Develop and implement support plans. Record progress. Complete all documentation within a timely manner.
• Act as a liaison between members, community agencies, and families to coordinate treatment, including: employment and education entities, Care Coordination entities, Emergency Service Providers, outpatient clinics, and others.
• Exercise good judgment. Recognize and respond appropriately to risk-related situations.  Communicate/ask for support from the team and program leadership when needed.
• Provide temporary transportation assistance as needed.

• Bachelor’s degree in a related field preferred.  Alternative education/experience in lieu of formal education will be considered.
• Experience working with homeless, justice involved, adults with serious and persistent mental illness, substance use disorders, and/or underserved populations preferred.
• Ability to stay organized and prioritize while managing a dynamic workload.
• Creativity and resourcefulness.  Knowledge of local resources and experience navigating treatment systems preferred.
• Reliability, drive to learn, and compassion for those who are struggling.
• Valid Driver’s License.
• Bilingual-Spanish applicants, highly desired.

At Open Sky Community Services, we open our doors, hearts, and minds to the belief that every individual, regardless of perceived limitations, deserves the chance to live a productive and fulfilling life.

Open Sky is on an anti-racist journey, committed to learning, living, and breathing inclusion, opportunity, diversity, racial equity and justice for ALL.

At Open Sky, you’ll join over 1,100 compassionate and highly trained professionals who put innovative, evidence-based practices to work in ways that positively impact our communities across Central Massachusetts and beyond.

As a trauma-informed organization, Open Sky strives for transparency and sensitivity to the experiences of those we interact with. Self-care is encouraged, and we are committed to providing a positive work culture that is focused on continuous learning and the value of diverse perspectives.

Open Sky is proud to be an industry leader in pay and benefits. Open the Door to Possibility, and begin your career with Open Sky today!

Benefits of Working for Open Sky Include:

• Clinical Supervision, Professional Development, and Training Opportunities
• Access to expert consultants
• Access to resources for licensure including 75% fee reimbursement and no-cost CEU trainings (while being compensated)
• Generous paid time off plan – you start with 29 days (almost 6 weeks!) in your first year, including 12 paid holidays. Increases to 32 days in your 2nd year, and the current maximum is 43 days (OVER 8 WEEKS!)
• Medical, Dental and Vision Insurance with Prescription Plan
• 403b Retirement Plan with Employer Match
• Life Insurance (100% Employer-Paid)
• Tuition Reimbursement Program
• Eligible employer for the Public Student Loan Forgiveness Program
• And more!

Open Sky celebrates diversity and is proud to be an Equal Opportunity Employer. In compliance with federal and state employment opportunity laws, qualified applicants are considered for all positions without regard to race, gender, national origin, religion, age, sexual orientation, disability, veteran or disabled Veteran status.