Community Services - Program Manager CSP Flexible Access and Support and Skilled Nursing Care Coordination

Open Sky’s Community Supports Program is a Mass Health funded navigator service that provides case management and care coordination to individuals in the community. Individuals served in the program must have a mental health disorder or co-occurring disorder and be considered at high risk for admission to a 24-hour treatment setting.

The Program Manager operates within the philosophies of Harm Reduction, Motivational Interviewing and the Housing First Model to assist individuals in meeting their needs and foster empowerment for the persons served. They oversee the Community Supports navigation services, including hiring, supervising, mentoring, and evaluating navigators. They also provide oversight of caseload management and staff assignments of individuals served, attend insurance provider meetings and develop collaborative relationships with those providers as well as assess healthcare needs and assist in the coordination and referral for healthcare services.

Other Key Responsibilities:

• Monitor the billing of each navigator and ensure productivity requirements are met.
• Oversee completion of all Assessments and Support Plans according to prescribed timelines and specifications
• Assist in the development and accomplishment of program goals and objectives.
• Work as liaison /advocate with employment programs, employers, therapists, doctors, and social security staff to assist persons served as needed.

• High School Diploma, GED, or equivalent required.
• Valid Driver’s License, acceptable driving record, and reliable vehicle with proof of insurance required. 
• Minimum of two years’ professional or lived experience with housing supports and/or behavioral health, required.  
• Previous supervisory experience in a professional setting required. 

At Open Sky Community Services, we open our doors, hearts, and minds to the belief that every individual, regardless of perceived limitations, deserves the chance to live a productive and fulfilling life.

Open Sky is on an anti-racist journey, committed to learning, living, and breathing inclusion, opportunity, diversity, racial equity, and justice for ALL.

At Open Sky, you’ll join over 1,300 compassionate and highly trained professionals who put innovative, evidence-based practices to work in ways that positively impact our communities across Central Massachusetts and beyond.

As a trauma-informed organization, Open Sky strives for transparency and sensitivity to the experiences of those we interact with. Self-care is encouraged, and we are committed to providing a positive work culture that is focused on continuous learning and the value of diverse perspectives.

Open Sky is proud to be an industry leader in pay and benefits. Open the Door to Possibility and begin your career with Open Sky today!

 Benefits of Working for Open Sky Include:

• Excellent Supervision (Individual and Group), Professional Development, and Training Opportunities
• Generous paid time off plan – you start with 29 days (almost 6 weeks!) in your first year, including 12 paid holidays. Increases to 32 days in your 2nd year, and the current maximum is 43 days (OVER 8 WEEKS!)
• We pay for your higher education!  Ask about our Tuition Reimbursement Program, and reimbursement for a variety of Human Services certifications.
• Medical, Dental and Vision Insurance with Prescription Plan
• 403b Retirement Plan with Employer Match
• Life Insurance (100% Employer-Paid)
• Eligible employer for the Public Student Loan Forgiveness Program
• And more! 

Open Sky celebrates diversity and is proud to be an Equal Opportunity Employer. In compliance with federal and state employment opportunity laws, qualified applicants are considered for all positions without regard to race, gender, national origin, religion, age, sexual orientation, disability, veteran, or disabled Veteran status.